At egensys, your privacy matters.

This policy explains:

• What information we collect

• Why we collect it

• How we use it

• Your rights

If you have questions, contact us through the website contact form.

1. Who We Are

egensys provides renewable energy solutions including:

• Solar PV

• Battery storage

• Heat pumps

• Servicing and maintenance

We act as the data controller for the information you submit through our website.

2. What Information We Collect

You may give us:

• Your name

• Company name

• Phone number

• Email address

• Address or postcode

• Project details

We also collect:

• Website usage data

• IP address

• Browser type

• Pages visited

3. How We Use Your Information

We use your information to:

• Respond to your enquiry

• Provide quotations

• Arrange surveys or installations

• Improve our website

• Send relevant updates if you request them

We do not sell your data.

4. Legal Basis

We process your data because:

• You asked us to contact you

• We need it to provide a service

• We have a legitimate business interest

• We are required to meet legal obligations

5. How We Store Your Data

Your data is stored securely.

We:

• Use password protected systems

• Limit access to authorised staff

• Use secure hosting providers

We only keep your data as long as necessary.

6. Sharing Your Data

We may share your data with:

• Installation teams

• Service engineers

• Finance providers

• Trusted software providers

Only when required to deliver your project.

7. Your Rights

You have the right to:

• Request a copy of your data

• Ask us to correct inaccurate data

• Request deletion of your data

• Withdraw consent

• Complain to the Information Commissioner’s Office

If you want to exercise any of these rights, contact us.

8. Changes

We may update this policy from time to time.
The latest version will always appear on this page.